Services

“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.”– Joy Gumz

The Key Steps To Success

Research
Identify
Present
Plan
Implement and Deliver
Review

Research

Researching a project involves identifying a clear objective, conducting primary and secondary reviews to gather relevant information, and selecting appropriate methods such as surveys, interviews, or data analysis. Organize findings systematically, evaluate sources critically, and ensure ethical considerations are met.

Identify

The identification phase will define criteria like quality, cost, reliability, and delivery timelines. Evaluate potential suppliers, evaluate them through requests for proposals (RFPs), and analyse responses. Conduct site visits where applicable, assess performance history, and verify certifications. Compare options, negotiate terms, and prioritize suppliers that align with organizational goals and values.

Present

This phase will demonstrate how the proposal addresses company goals, shows value, and anticipates questions. It is made to the key stakeholders and provides the information and research to allow an informed decision to proceed to be made and includes the mitigation of risk

Plan

Creating a milestone plan involves defining key project phases and objectives. Break the project into tasks, assigning deadlines to each milestone. Use a timeline or Gantt chart to visualize dependencies. Ensure milestones are measurable and realistic, aligning with project goals. Regularly review progress and adjust timelines to address challenges effectively.

Implement and Deliver

The implementation phase involves executing the project plan, coordinating tasks, and managing resources. Regular communication ensures alignment through team meetings, progress reports, and status updates. Feedback is promptly addressed, refinements or adjustments made, and stakeholder engagement is maintained to ensure a smooth and successful rollout.

Review

Following completion, a project or process is revisited through a post-implementation review. Feedback is gathered from stakeholders and team members to identify successes and challenges. Analyse metrics, document lessons learned, and recommend improvements for future projects to enhance efficiency, quality, and overall performance.

System-Specific Expertise

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Case Studies

Our approach is collaborative and results-driven. We work closely with your leadership and in-house teams to
ensure a smooth transition from outdated systems to robust, future-proof solutions.

The Implementation of 3PL

We researched several potential 3PL providers and presented the findings and options to the Board for decision.

The whole process covered IT integration, stock preparation and movement to a new location, inventory control and documentation. It involved coordinating key departments and staff within the company and was carefully managed and successfully executed. The project was completed within 14 weeks, with minimal dispatch days being disrupted.

Benefits:

The Implementation of NetSuite ERP

Following our investigations and analysison behalf of our client, the decision was made in 2021 to replace an old system with the NetSuite ERP. Multiple providers were researched andNetSuite was the chosen option.

It required the bringing together of consultants, IT specialists, integration expertsand existing staff and then managing the installation process through to go-live.

The 4-month project was concluded on time and within budget with just one day of invoicing disrupted. It now provides trouble-free in-depth data recording, sales order processing and accountancy processes.

Benefits:

RF-SMART Warehouse Management System Installation

We turnedour focus to improving their a supply chain process for a company. This meant looking for a warehouse management system (WMS) that would help them tackle the most common bottlenecks in their supply chain. The owners wanted to improve the picking, packing, and stock control with the use of a WMS.

A number of systems were researched, and independent ERP and WMS specialists were consulted, before settling on RF-SMART.

The introduction of the WMS proved an excellent investment. Picking efficiency, accuracy of order fulfillment, accuracy of inventory and OTIF substantially improved over the next 18 months.

Benefits:

ISO9001 and ISO14001 Accreditation Process

In an effort to upgrade the perception and efficiency of a business, a global supplier found that ISO9001 was a prerequisite and was being regularly requested by customers.

We carried out the documentation of processes, recording and paperwork required to gain ISO9001 and ISO14001 certification. This involved populating quality management software and working with consultants to manage the Stage 1 and Stage 2 meetings and the stringent annual audit. Internal audits and management reviews were conducted in accord with the accreditation requirements.

Benefits:

The Implementation of Freshdesk Customer ServicePlatform

We were asked to research and evaluate a measurable and easy to use system for a company that prided itself on looking after customers but wanted to stay ahead.

Following investigations the Freshdesk platform was selected, instantly produced results with greatly enhanced measurable speed of response and an outstanding Customer Satisfaction score, all handled within the system

Benefits:

Pipedrive CRM Implementation

When a company wanted to ensure that no leads or inquiries were lost, a CRM system became a priority. Following primary and secondary research Pipedrive was selected as an intuitive and easy to use system

Pipedrive drove the recording and of customer interactions and follow ups resulting in increased sales.Implementing CRM projects enable the establishment of a solid, measurable pipeline which has a very positive impact on the Enterprise Value of a company.

Benefits:

Klaviyo Email Automation System

The existing email autoresponder and marketing system was outgrown and a replacement sought by a client.

The Klaviyo software was the platform chosen following an in-depth analysis. With speedy installation and configuration, the system very quickly gave a return on the investment.

Klaviyo has proved to be a valuable additional income stream with a significant percentage of online sales directly attributable to the system

Benefits:

The OKR (Objective and Key Results) process implementation
Premises clearance and handover
Installation and set-up of Sage 50 ERP systems.
Managing Shopify and WordPress e-commerce website builds.
Candidate screening and recruitment process to management decision stage.
Folio 3 Integration System. Full Integration of ERP systemsto websites.
Simple KPI – Key Metric Reporting Platform enabling monthly management reporting.
Data dashboard installation and configuration by Plecto
Quotient quote management system installation and configuration.

A day rate is the billing cost for services per person for a single day. It is sometimes called a per diem. Some purchasing organizations prefer to receive a quoted day rate to allow budgeting and flexibility.

Our Clients Feedback

CEO

One of his standout strengths is his ability to identify critical challenges within a process or system. He approaches these challenges with meticulous research and develops three well-considered options. He takes full ownership of the project, managing implementation through to completion and ensuring a seamless handover through thorough training to the relevant team or department

HR Professional

Rowland is an astute COO and wizard with analysing data and interpreting their meaning to variety of stakeholders. He has exceptional people skills, and he is always supporting staff from various departments to achieve their objectives. He looks at bigger picture and proposes plan of action to achieve improvements for any company he works for. Nothing is too much trouble for him, and he makes it his life aim to look after staff on his or other teams at all times.

Commercial Manager

During our time I found Rowland to be totally professional in his approach, very well organised and always ready and willing to help, providing high levels of support and motivation to me and to other members of the team. His organisational skills were particularly strong, and he always helped us to make the best use of our time and resources.

Customer Service Manager

I highly recommend Rowland for any position that requires strong team leadership, project management, and problem-solving abilities. Having worked with Rowland for some years, he has consistently demonstrated exceptional skills in both team management and project management, making him an asset to any organisation. Rowland has a fantastic ability to maintain a strong focus on project goals, ensuring alignment with organisational objectives, and he’s always willing to roll up his sleeves to support the team as needed

SEO and Website Manager

I had the pleasure of working with Rowland during which time he demonstrated exceptional leadership in managing both people and projects. His expertise in third-party logistics (3PL) was evident through his strategic oversight and seamless coordination of complex supply chain operations. Rowland’s proficiency with NetSuite’s stock management system ensured optimal inventory control, significantly enhancing the company’s operational efficiency. He played a key role in numerous website improvement projects, driving innovation and enhancing user experience. Beyond his technical skills, Rowland has a remarkable ability to motivate, mentor, and support his colleagues, fostering a collaborative and productive work environment. I highly recommend Rowland for any role that values strong leadership, project managementexpertise, and a commitment to team development